At The RealReal, we always speak from a position of real authority and real expertise; we are never condescending or arrogant. Communications with all TRR members are friendly and conversational but always courteous and professional. Knowledge is our greatest asset, and we share it generously throughout all of our communications and interactions, big or small. By sharing our knowledge, we build our community.

STYLE GUIDES

Client Services Interaction Guidelines

CS Social Media Style Guide

Social Response Macros